Your personal gate code will be emailed on move the in date you selected when you reserved the storage unit or outdoor parking space. If you have not completed the rental agreement and paid for your unit, be sure to do this first. Gate codes will be issued only after the signed rental agreement and payment have been received.

 

If you have completed the rental agreement and payment, and still don’t see the gate code email, check your spam folder. Be sure to add Amy@NewBernHometownStorage to your contacts and safe sender domain list in your email account. That way, future emails will go to your inbox.

 

Each gate access code is unique. Do not share your gate code with anyone.

 

Gate access is monitored and you are responsible for anyone who uses your code to access the property. 

 

If your code is ever lost or stolen, simply call and we can disable the old one and give you a new code.

 

 

Your gate access code will be emailed to you on your move in date. Note: Be sure to complete the rental agreement and payment so your gate code can be issued. 

 

Pull up to the gate and you’ll see a blak SpiderDoor keypad on a post. Simply enter your 5 or 6 digit access code, then the pound sign to signal the gate that your code is complete.  Example: 1 2 3 4 5 6 #   The gate will beep, open automatically, then close with in 30 seconds.

 

Gate hours are 6am to 10pm.  When you leave, pull toward the gate and the sensor will open the gate for you. 

 

Be smart: Do not share your gate code with anyone. Gate access is monitored and you are responsible for anyone who uses your code to access the property.

 

Be safe: Look to make sure the gate is clear of people and other cars before entering your code. Do not attempt to push, pull or impede the opening or closing of the gate. 

 

No worries! Simply refer to the move in day email to find your gate code.  If you cannot find the move day email, please call 252.822.7010 during business hours or email us and we will find it for you.

First, double check that you are entering the correct 5 or 6 digit access code, then the pound sign.  Example: 1 2 3 4 5 6 #

Forgot your gate code?  Refer to the move in day email to view your gate code.

 

Gate access is automatically disabled if rent is not paid.  To check, simply log in to your account to verify that payment was processed or update your method of payment if needed.

 

If your account is current and your code is still not working, please call 252.822.7010 or email us and we will figure it out with you.

 

Gate hours are 6am to 10pm daily.  When you leave, pull toward the gate & the sensor will open the gate for you.

 

The location of your unit will be assigned after the rental agreement is completed and payment is received.  Your storage unit or parking space  number will be emailed with your personal gate access code on your move in date. 

 

Your unit is tagged and ready for you.   Simply twist off the wire tag to remove it.

 

To open the door, slide the latch all the way to the left then raise the door using the handles.  NOTE: If the latch feels stuck or stopped, do not force it: push the door down or lift up slightly, then slide the latch. Please call 252.822.7010 or email us immediately if you have any trouble with a door or latch.

 

When finished, close the door and slide the latch all the way to the right, then secure with the lock.  Again, if the latch feels stuck or stopped, do not force it: push the door down or lift up slightly, then slide the latch and notify us. All units must be secured with a lock.

 

Remember to bring a lock with you. If you need a lock, please email your request to Amy@NewBernHometownStorage For only $15 we can provide you a brand new cylinder lock with 2 keys and have it waiting in your unit. 

 

All outdoor parking spaces are perpendicular to the fence. Space numbers are mounted on the fence.

 

Park only in your designated space. 

 

Back into your space and center your vehicle on the space # sign.

 

Please leave  6 feet between your vehicle and the fence so the lawn crew has enough room to mow. 

 

Lock your vehicle before leaving. If you are parking a trailer, please secure it with a hitch lock.

 

 

Yes, we have regular auctions for the contents of unpaid storage units. If you would like to be added to our email list for auction notifications, please email us.

 

 

Please review and abide the storage rules in the rental agreement.  As a reminder, nothing liquid, perishable, flammable or explosive is permitted on the property.

 

Feel free to call us at 252.822.7010 or email Amy@NewBernHometownStorage.com with any questions or concerns.

 

Thank you for trusting us with your storage needs. We are sorry to see you go!  Should the need arise, we hope you will rent with us again and recommend us to your friends, family and coworkers.

 

We operate on a 30 day notice to vacate.  Please call us at 252.822.7010 or email so we can send you the move out instructions.